Support tickets should close when the customer says so
Every help desk reports resolution numbers the customer would laugh at. We built Resolve so a ticket only closes when the person who raised it confirms the fix.
You have lived this from the customer side. You report a problem, receive a cheerful message that your issue has been resolved, and the problem is sitting right there, unresolved, watching you both.
The metric caused it. When agents are scored on closed tickets, tickets get closed. Whether the problem got fixed is a different question the dashboard never asks.
The honest close
On Resolve, an agent cannot declare victory. They can say we believe this is fixed, and the ticket then waits for the customer to press confirm. No confirmation, no closed ticket. If the customer says it is still broken, it reopens with that history attached.
This one rule changes the culture. Agents stop performing resolution and start pursuing it. The support numbers a founder reads finally mean what they appear to mean.
The rest of the desk
- One line of script installs the widget on any site, wearing your brand.
- Email in works too: support at your domain opens tickets automatically.
- Deputy drafts first replies from your own help articles and hands over the moment a human is wanted.
- A real bug escalates into a task for your engineers, and the ticket follows the fix on its own.
- Kept promises earn a standing discount on your Dbrij bill. We pay you for being honest with your customers.
Dbrij is Nigeria’s company operating system: the first Nigerian built platform to put team chat, video meetings, email, HR, tax compliant payroll, customer support, marketing, analytics and cloud hosting in one product on one subscription.
Everything on Dbrij
- Dbrij Projects: Fund milestones into escrow, lock acceptance criteria, and release money only when work is approved. Project management where payment is part of the process.
- Dbrij Meetings: HD video meetings with live captions, recordings and Deputy, the AI attendee that writes notes and turns action items into tasks. Free to start.
- Dbrij Slots: Share a booking link, let clients pick a time, and meet on Dbrij. Availability rules, reminders and video calls in one flow.
- Dbrij Office: A personal voice and video room with an open door. Teammates drop in, knock, or wait in the hallway, just like a real office.
- Dbrij Mail: Email at yourcompany.com inside Dbrij. Mailboxes, shared aliases, DKIM and deliverability handled, connected to chat and tasks.
- Dbrij Arena: Company games with real leaderboards, badges and kudos. Trivia and challenges your whole team can join from chat.
- Dbrij Access: Roles, capabilities, direct grants with expiry and a full audit trail. See and control exactly who can do what across every Dbrij product.
- Dbrij Hosting: Push code and Dbrij builds, deploys and watches it. Managed databases, custom domains, TLS, backups, uptime alerts and SEO tools.
- Dbrij Docs: Write documents, build spreadsheets and present slides inside Dbrij. Versioned files, PDF signing and Deputy editing help.
- Dbrij Finance: Invoices, requisitions, bills, petty cash, payslips and the full Nigerian tax picture with VAT, PAYE, WHT and CIT estimates in one place.
- Dbrij Pulse: Every product your company uses rolled into one live dashboard. Ask Deputy questions about your own numbers in plain language.
- Dbrij People: Employee files, org chart, leave, onboarding, reviews, letters and a public careers page. HR that executes instead of reminding.
- Dbrij Proof: Proof reads your repository, maps every feature, then probes the live app so you know what works before your customers find out.
- Dbrij Resolve: A support desk with a website widget, portal and email in. Tickets close only when the customer confirms the fix.
- Dbrij Reach: Doors, QR codes and referral rewards that tie real revenue to real sources. Attribution from paid invoices, not vanity clicks.
- Dbrij Domains: Register domains including .ng, manage DNS, and connect them to hosting and company email with one click.
- Dbrij Developer API: Add video meetings, chat, transactional email and support to your own product with a few REST calls. Keys, webhooks and usage billing included.
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