Dbrij Resolve Documentation

Everything you need to run customer support from inside your own product with Dbrij Resolve: desks, tickets, replies, confirmations, scopes, metering and webhook events.

curl -X GET https://api.dbrij.com/api/support/desks \
  -H "Authorization: Bearer $DBRIJ_API_KEY"

{
  "success": true,
  "data": [ { "id": "d4e5…", "name": "Acme Support", "code": "ACME", "organizationId": "o3b4…" } ]
}

curl -X GET https://api.dbrij.com/api/support/desks/:deskId/score \
  -H "Authorization: Bearer $DBRIJ_API_KEY"

curl -X GET https://api.dbrij.com/api/support/desks/:deskId/tickets \
  -H "Authorization: Bearer $DBRIJ_API_KEY"

{
  "success": true,
  "data": [ { "id": "t9d1…", "reference": "ACME-42", "subject": "Payment failed on checkout", "status": "open", "awaitingReply": true, … } ]
}

curl -X POST https://api.dbrij.com/api/support/desks/:deskId/tickets \
  -H "Authorization: Bearer $DBRIJ_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{
  "email": "jane@example.com",
  "name": "Jane",
  "externalId": "user_42",
  "subject": "Payment failed on checkout",
  "body": "My card was charged but the order shows unpaid."
}'

{
  "email": "jane@example.com",
  "name": "Jane",
  "externalId": "user_42",
  "subject": "Payment failed on checkout",
  "body": "My card was charged but the order shows unpaid."
}

{
  "success": true,
  "data": {
    "id": "t9d1…",
    "reference": "ACME-42",
    "subject": "Payment failed on checkout",
    "status": "open",
    "statusLabel": "Open",
    "awaitingReply": true,
    "firstReplyDueAt": "2026-07-01T10:00:00.000Z",
    "resolvedAt": null,
    "customerConfirmedAt": null,
    "createdAt": "2026-07-01T09:00:00.000Z",
    "lastMessageAt": "2026-07-01T09:00:00.000Z"
  }
}

curl -X GET https://api.dbrij.com/api/support/tickets/:ticketId \
  -H "Authorization: Bearer $DBRIJ_API_KEY"

{
  "success": true,
  "data": {
    "id": "t9d1…",
    "reference": "ACME-42",
    "status": "resolved",
    "messages": [ { "id": "m1…", "from": "customer", "body": "…", "createdAt": "…" }, { "id": "m2…", "from": "team", "body": "…", "createdAt": "…" } ],
    "timeline": [ { "kind": "opened", "summary": "Ticket opened", "createdAt": "…" } ],
    …
  }
}

curl -X POST https://api.dbrij.com/api/support/tickets/:ticketId/messages \
  -H "Authorization: Bearer $DBRIJ_API_KEY"

{
  "success": true,
  "data": { "ok": true }
}

curl -X POST https://api.dbrij.com/api/support/tickets/:ticketId/files \
  -H "Authorization: Bearer $DBRIJ_API_KEY"

{
  "success": true,
  "data": { "ok": true, "attachments": [ { "id": "…", "name": "screenshot.png", "url": "https://…", "mimeType": "image/png", "sizeBytes": 48211 } ] }
}

curl -X POST https://api.dbrij.com/api/support/tickets/:ticketId/confirm \
  -H "Authorization: Bearer $DBRIJ_API_KEY"

{
  "success": true,
  "data": { "id": "t9d1…", "status": "closed", "customerConfirmedAt": "2026-07-02T08:30:00.000Z", … }
}

<script src="https://resolve.dbrij.com/resolve-widget.js" data-desk="rk_..." defer></script>

<script src="https://resolve.dbrij.com/resolve-widget.js"  data-desk="rk_..."  data-email="ada@example.com"  data-user-hash="HMAC_FROM_YOUR_SERVER"  defer></script>

npm install @dbrij/resolve

import { openResolve } from '@dbrij/resolve';const screen = openResolve({  desk: 'rk_...',  identity: { email, name, externalId, userHash }, // userHash from your server  onClose: () => {},});// screen.close() from your own back button

npm install @dbrij/resolve-react-native react-native-webview

import AsyncStorage from '@react-native-async-storage/async-storage';import { ResolveSupport } from '@dbrij/resolve-react-native';export function HelpScreen({ navigation }) {  return (    <ResolveSupport      desk="rk_..."      identity={{ email: user.email, name: user.name, externalId: user.id, userHash: user.resolveHash }}      storage={AsyncStorage}      onClose={() => navigation.goBack()}    />  );}

.package(url: "https://github.com/DbrijHQ/resolve-ios", from: "0.1.0")

import DbrijResolvelet me = ResolveIdentity(email: user.email, externalId: user.id, userHash: user.resolveHash).sheet(isPresented: $showHelp) {    ResolveSupportView(desk: "rk_...", identity: me) { showHelp = false }}

// settings.gradle.kts, under dependencyResolutionManagement.repositoriesmaven { url = uri("https://jitpack.io") }// app/build.gradle.ktsimplementation("com.github.DbrijHQ:resolve-android:0.1.0")

import com.dbrij.resolve.ResolveIdentityimport com.dbrij.resolve.ResolveSupportResolveSupport.open(    context,    desk = "rk_...",    identity = ResolveIdentity(email = user.email, externalId = user.id, userHash = user.resolveHash),)

flutter pub add dbrij_resolve

final resolve = ResolveClient(desk: 'rk_...', storage: MyStorage());Navigator.of(context).push(MaterialPageRoute(  builder: (ctx) => Scaffold(    body: SafeArea(      child: ResolveSupport(        desk: 'rk_...',        client: resolve,        identity: ResolveIdentity(email: user.email, externalId: user.id, userHash: user.resolveHash),        onClose: () => Navigator.of(ctx).pop(),      ),    ),  ),));

Dbrij is Nigeria’s company operating system: the first Nigerian built platform to put team chat, video meetings, email, HR, tax compliant payroll, customer support, marketing, analytics and cloud hosting in one product on one subscription.

Everything on Dbrij

• Dbrij Projects: Fund milestones into escrow, lock acceptance criteria, and release money only when work is approved. Project management where payment is part of the process.
• Dbrij Meetings: HD video meetings with live captions, recordings and Deputy, the AI attendee that writes notes and turns action items into tasks.
• Dbrij Slots: Share a booking link, let clients pick a time, and meet on Dbrij. Availability rules, reminders and video calls in one flow.
• Dbrij Office: A personal voice and video room with an open door. Teammates drop in, knock, or wait in the hallway, just like a real office.
• Dbrij Mail: Email at yourcompany.com inside Dbrij. Mailboxes, shared aliases, DKIM and deliverability handled, connected to chat and tasks.
• Dbrij Arena: Company games with real leaderboards, badges and kudos. Trivia and challenges your whole team can join from chat.
• Dbrij HQ: Team chat, tasks, meetings with notes that write themselves, and everybody in the company on one record. A message becomes a task, a meeting hands out its own actions, and nothing falls between three tools.
• Dbrij Chat: Direct messages, groups and calls for your company. Turn any message into a task, run a poll or start a call inside the conversation, on the web and on your phone.
• Dbrij Access: Roles, capabilities, direct grants with expiry and a full audit trail. See and control exactly who can do what across every Dbrij product.
• Dbrij Hosting: Push code and Dbrij builds, deploys and watches it. Managed databases, custom domains, TLS, backups, uptime alerts and SEO tools.
• Dbrij Docs: Write documents, build spreadsheets and present slides inside Dbrij. Versioned files, e-signatures with external signers, and Deputy editing help.
• Dbrij Finance: Invoices, requisitions, bills, petty cash, payslips, books and the full Nigerian tax picture with VAT, PAYE, WHT and CIT estimates in one place.
• Dbrij Pulse: Every product your company uses rolled into one live dashboard, and every company you run side by side with a briefing from Deputy. Ask questions about your own numbers in plain language.
• Dbrij HR: Employee files, org chart, leave, onboarding, reviews, letters and a public careers page. HR that executes instead of reminding.
• Dbrij Proof: Proof reads your repository, maps every feature, then probes the live app so you know what works before your customers find out.
• Dbrij Resolve: A support desk with a website widget, portal and email in. Tickets close only when the customer confirms the fix.
• Dbrij Reach: Doors, QR codes, email campaigns, forms and referral rewards that tie real revenue to real sources. Attribution from paid invoices, not vanity clicks.
• Dbrij Glass: Session replay, click and scroll heatmaps, rage click detection, funnels and retention. One script tag, inputs masked by default, no cookies.
• Dbrij Leads: Contacts, deals and a pipeline board for your company. Bookings, emails and paid invoices become leads and timelines automatically.
• Dbrij Ship: Over the air updates, feature flags and remote config for mobile apps. Push signed bundles to React Native and Capacitor apps, flags on every stack, rollouts that halt themselves.
• Dbrij Auth: The security layer of Dbrij: one tap sign in approvals with number matching on your phone, passkeys, offline codes and recovery that actually recovers. Free with every account.
• Dbrij Send: Send transactional and marketing email through one API from your own domain. A timeline on every message, broadcasts, automations and webhooks, with 3,000 free emails a month.
• Dbrij Ping: Send bulk SMS to every Nigerian network under your own sender name, even with no sector licence. One time codes, alerts and campaigns, with a delivery report for every message and units that never expire.
• Dbrij Forms: Build forms with conditional questions, file uploads, payments and signatures, then route every response to a task, a lead, a ticket or a candidate instead of a spreadsheet row. Charts, drop off analytics and offline collection included.
• Dbrij Search: Put real search in front of your own data: typo tolerant, faceted and ranked, answered in milliseconds through one API call. A search only key is safe in a browser, and the free plan needs no card.
• Dbrij Notes: Write pages built from blocks, nest subpages into a company wiki, and never press save. Version history included, and Notes is free for everyone on Dbrij.
• Dbrij Storage: Buckets any S3 tool can reach and a drive anyone can use, on one allowance. Versioning, lifecycle rules, signed links, access keys, and monthly transfer included. Five gigabytes free.
• Dbrij Source: Host private git repositories with reviews, protected branches and backups you can actually restore, beside everything else your company runs on Dbrij.
• Dbrij Registry: Check your business name with CAC for free, register a business name or a company, and have NGOs and company changes filed by an accredited partner. Dbrij follows it until the certificate is in your Drive.
• Dbrij Secrets: Keep your app keys and environment variables encrypted in your browser, with a key for each environment, every change kept, and roles for who can read or write. Dbrij stores them and cannot read them.
• Dbrij Forge: Describe the app you need and Forge builds a running one, with the code kept in your own repository so you are never locked in.
• Dbrij Domains: Register domains including .ng, manage DNS, and connect them to hosting and company email with one click.
• Dbrij Developer API: Add video meetings, chat, transactional email and support to your own product with a few REST calls. Keys, webhooks and usage billing included.

More from Dbrij

• About Dbrij
• The founders of Dbrij
• Olatunde Success, Founder and CEO of Dbrij
• Adeoye Ayomide, Cofounder and CTO of Dbrij
• Olatunde Wisdom, Cofounder and CPO of Dbrij
• Friday Receipts
• Careers at Dbrij
• Dbrij Blog
• Dbrij Resources
• Contact Dbrij
• Dbrij Pricing
• Compare Dbrij plans
• Dbrij usage prices
• The Dbrij Exit Guarantee
• Dbrij Builders
• Dbrij Programmes
• Dbrij Partners
• Dbrij Builders terms
• Dbrij for Developers
• Dbrij Apps, SDKs and packages
• Dbrij for AI assistants
• Dbrij CLI Documentation
• Dbrij API Documentation
• Dbrij Ship Documentation
• Dbrij Storage docs
• Dbrij Search Documentation
• Dbrij Ping Documentation
• Dbrij Secrets Documentation
• Dbrij Send Documentation
• Dbrij Hosting Documentation
• Dbrij Domains Documentation
• Dbrij Glass Documentation
• Dbrij Forms Documentation
• Dbrij Source Documentation
• Dbrij Proof Documentation
• Dbrij Forge Documentation
• Dbrij Resolve Documentation
• Free Email Deliverability Check
• Domain Search
• Privacy Policy
• Terms of Service
• Escrow Disclosure
• Data Protection
• Acceptable Use
• Cookie Policy
• Security
• The Projects guide
• The Meetings guide
• The Slots guide
• The Office guide
• The Mail guide
• The Arena guide
• The HQ guide
• The Chat guide
• The Access guide
• The Hosting guide
• The Docs guide
• The Finance guide
• The Pulse guide
• The HR guide
• The Proof guide
• The Resolve guide
• The Reach guide
• The Glass guide
• The Leads guide
• The Ship guide
• The Auth guide
• The Send guide
• The Ping guide
• The Forms guide
• The Search guide
• The Notes guide
• The Storage guide
• The Source guide
• The Registry guide
• The Secrets guide
• The Forge guide
• The Domains guide
• The Developer API guide
• Dbrij home